24x7 Network Monitoring Service

Managing Your Network Remotely
The heart of Applied Network Solutions 24x7 Network Monitoring Services is Microsoft Operations Manager (MOM) - state-of-the-art software that proactively monitors network servers and workstations to identify potential problems before they cause downtime.

Applied Network Solutions' affordably priced monitoring services range from simple network monitoring and reporting to a 24x7 solution that includes Help Desk services and onsite support.

Applied Network Solutions offers three basic monitoring service packages built on Microsoft Operations Manager (MOM):

• Level 1: Basic Network Monitoring and Reporting
• Level 2: Basic Package Plus Help Desk and On-site Support
• Level 3: 24x7 Support

Level 1 Package: Basic Network Monitoring and Reporting
For small businesses with a full in-house IT staff and an established Help Desk, this bare-bones network monitoring package is an inexpensive solution for minimizing downtime and maximizing productivity.

Key features of Level 1 service include:

• Applied Network Solutions performs a needs assessment and configures MOM
• Applied Network Solutions sets up a remote MOM server to monitor your network
• MOM alerts are sent to your designated support personnel and copied via email to primary and secondary Applied Network Solutions consultants
• Messages to Applied Network solutions consultants are informational only
• Your support staff manages the response to MOM alerts and you can request help from Applied Network Solutions IT consulting experts
• No contracted Service Level Agreement

Level 2 Package: Basic Network Monitoring Plus Help Desk and On-site Support
If your business has a small internal IT staff, this full-service package is a low-cost way to achieve maximum network availability, performance and security during standard business hours.

Key features of Level 2 service include:

• All Level 1 services
• Support provided during standard business hours
• Applied Network Solutions Help Desk Services coordinated with MOM
• MOM alerts are sent to the Applied Network Solutions Help Desk and copied to your designated IT personnel
• Applied Network Solutions' Help Desk establishes tickets for all events and oversees the resolution of problems
• Applied Network Solutions' Help Desk escalates resources as needed
• Your IT staff is copied on all status information
• Applied Network Solutions remotely monitors, diagnoses, and/or fixes problems
• On-site service escalation if problem can’t be resolved remotely
• Contracted Service Level Agreements
• All tickets are closed out with defined resolution
• Applied Network Solutions performs regular service maintenance including application of service packs and security updates
• Hardware must be under manufacturer's on-site warranty service
• Applied Network Solutions recommends that you base your IT network on Windows 2000 Server to optimize system reliability and security

Typical Service Level Agreements are:

• 1 hour to Help Desk contact
• 2 hours to start of troubleshooting by an Applied Network Solutions engineer, either remotely or via phone
• 4 hours for or on-site service when service call is received before 1PM, otherwise next business morning

Level 3 Package: Basic Network Monitoring Plus Help Desk and On-site Support 24x7
For small businesses who need enterprise-class support, but, cannot afford the cost of staffing, equipping and managing a full in-house IT organization, Applied Network Solutions 24x7 support package gives mission-critical applications around-the-clock uptime and security at reasonable prices and low risk.

Key features of Level 3 service include:

• All the features of Level 2 services
• Designed for mission critical eCommerce, international connectivity, or other high-uptime environments.
• Support on 24x7 basis
• Your IT network must have a minimum level of fault tolerant configuration. Applied Network Solutions can help you bring your system up to fault tolerant configuration before 24x7 support services begin.
• Contracted Service Level Agreements with designated after-hours service commitments
• Applied Network Solutions support staff will be equipped to fix problems on-site or remotely without the involvement of your IT staff

Pricing
Prices for Applied Network Solutions Remote Network Monitoring programs are based on the number of servers being monitored and the service level required by your small business.

For more information, call Applied Network Solutions at 727-733-1256 or fill out our online form.