Service Plan

Current State of the IT Support Industry
In the IT support business, there are basically three kinds of support. (And, we don't fit into any of these categories.)

1. We are NOT a "Fix It Solution."
Some companies are offering a “fix it” solution – waiting until something breaks. When something goes wrong, they’ll come out to fix it – without thinking of offering any preventative maintenance. They are driving all over town putting out fires – always on the go and working on multiple things at once. In other words, not accessible to you.

2. We are NOT a "Pre-Paid Insurance."
Much like the “fix it solution,” IT companies offering “insurance” will only visit you when something breaks. On top of that, they’ll ask you to pre-pay for a block of time up front. They hold your money and wait for something to go wrong. Once again, they're not interested in providing preventative maintenance.

3. We are NOT a "One Time Consultant."
Instead of being in the relationship for the long haul, they are more interested in working with you on a project by project basis. They are the mercenaries of the industry - getting in and out quick and with your money in hand. They don't care about the long term success of your company.

Applied Network Solutions IS YOUR TECHNOLOGY DEPARTMENT
As an Applied Network Solutions client, you’ll receive impeccable service from your very own IT Manager – dedicated to visiting you onsite on a regular basis. Not only will he or she take care of any difficulties, but they’ll provide standard maintenance and planning. As always, you get what you pay for every month. Essentially, we become “your technology department.”

Applied Network Solutions Service Plans
Instead of waiting for something to go wrong, we provide each of our clients with a “Service Plan” providing regular maintenance, support, planning, and leadership. As you become an ANS client, we will consult you on the most appropriate Service Plan – determining how many hours of service per month you’ll need in order to keep your network in top shape.

After determining the appropriate service plan for you, we’ll select an IT Manager from our staff to become “your” very own IT Manager making regular onsite visits. Your dedicated IT Manager will learn the specific needs and idiosyncrasies of your company and industry – becoming familiar with the specific software and hardware of your business. Instead of having a random IT Manager try to learn your system each time, you’ll have a specific person that will learn what you do once - and stick with you.

If there are issues to resolve, he or she will take care of them. Remaining time will be spent on regular maintenance and planning for your future needs. We won’t sit around wasting time if there are no specific problems; we’ll take advantage of that time to foresee issues that may arise. And, everything is completely documented so everyone knows exactly what has been accomplished.

If you are a full-time, onsite IT Professional, we don’t want to take away your job – we want to partner with you. Because we manage hundreds of servers and thousands of users, we can bring enterprise level experience to your IT department and make you shine. In a short period of time, we can do all the IT tasks that might be unfamiliar to your team – everything from installing a new server to an entire network upgrade. We do things every day that you might not have done at all. Let us partner with you to make it less painful and a lot quicker process. Let us help you become more of a director of IT, and let us do the dirty work.

For more information, call Applied Network Solutions at 727-733-1256 or fill out our online form.